Helper Helper is our new online portal to sign up for and track your Family VIP volunteer hours for 2019-2020. It replaces our old site (Signup.com). On the new site, you have access to volunteer opportunities across all groups on campus, conveniently arranged on one page. You will also be able to track your volunteer hours online-no more paper forms to remember and get signed!
2. How do I log in & create an account?
You will receive an email from email@example.com with login information & a temporary password. You can log in via app or desktop. Please create an account immediately to assist in the transition to the new site.
3. How do I sign up for volunteer opportunities on Helper Helper?
Once on the site, click “Find Opportunities” to see all volunteering opportunities available. Simply click the opportunity you’re interested in, select the shift you can work, and click “Sign Up.” A reminder email will be sent to you two days and again two hours prior to your shift with details pertinent details. You also have the option to add this commitment to your Calendar. **This is highly recommended so you never miss a shift again!
A Note about Signing up to Volunteer
Volunteers are vital to Jesuit High School, both in building the community and in ensuring the success of the hundreds of events on campus each year. We are counting on you to fulfill the date & time commitment for which you have registered. If, for any reason, you are unable to fulfill your commitment, please remove your name from the sign up to allow someone else to take the spot, and email the coordinator to alert him/her of the change. We kindly ask for a minimum of a 48-hour notice for cancellations/changes.
4. How do I check in & log my hours online?
Check in with the person you are reporting to on-site. He/she can check you in online immediately and your hours will be tracked on your account.
5. What if I am unable to or simply forget to check –in onsite?
Not a problem! You have two options….
Obtain the Validation Key Code from your onsite coordinator. After the shift, follow the steps below to submit your hours.
You may also log in your hours after your shift is over by following the steps in #6
6. How do I track and get credit for volunteer hours that don’t relate to a specific shift (i.e. committees, meetings) or for a past commitment?
Simple! Go to your account, and click “Add Past Commitment”. Fill out the necessary information on your duties and time spent, and the “report to” person who will validate those hours. Your account will get credited the hours.
7. How do I sign up multiple people in my family for one shift?
When signing up for a time slot, click the “Customize” button, and add a “Message to Coordinator” with the name of the additional volunteer(s). When checking in, the coordinator will adjust the time credited to your account to reflect the total number of hours worked by your family at that shift.
8. How do I get credit for hours worked (starting May 1st) as we are transitioning to the new site?
Submit your hours manually by adding a Past Commitment (see #5). Be sure to add the contact person for the event so he/she can verify your hours.
**If you had your hours signed off on the original paper form, please email to firstname.lastname@example.org. We will take care of logging those into your account for you. (Prior to doing this, please be sure you have created an account on the new site)
9. How do I handle any future opportunities that I signed up for on the old system?
We are launching the new site on May 15th and will have a grace period until August 1st for the transition. All opportunities in the future that you have already committed to on the old site will still remain in place on the old site. To get credit for these hours worked, follow the steps in #5 to add “Past Commitment” so it is credited to your Helper Helper account. For any opportunities after August 1st, please refer to the new site, Helper Helper.
If you have any questions, please contact the VIP Coordinator at email@example.com