Helper Helper: Volunteer Portal – FAQs
Commonly asked questions about HelperHelper

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For questions or more information, please contact volunteers@jesuithighschool.org 

What is Helper Helper?

Helper Helper is our online portal to sign up for and track your Family VIP volunteer hours for 2021-2022.  On the site, you have access to volunteer opportunities across all groups on campus, conveniently arranged on one page.   You will also be able to track your volunteer hours online- no more paper forms needed! 

How do I log in to Helper Helper?

  • Every family has been set up with ONE account using the FAMILY email address provided to Jesuit. 

  • Download the app or log on to app.helperhelper.com from a desktop.

  • Click “Need a Password for the First Time?”

  • Enter the FAMILY email address you provided to Jesuit. 

  • Click “Send Password”

  • Follow the prompts on the log-in email

How do I sign up for volunteer opportunities on Helper Helper?

  • Once on the site or app, click “Find Opportunities” to see all volunteering opportunities available. 

  • Simply click the opportunity you’re interested in, select the shift you can work, and click “Sign Up.” 

  • A reminder email will be sent to you two days and again two hours prior to your shift with details pertinent details. 

  • You also have the option to add this commitment to your Calendar.  **This is highly recommended so you never miss a shift again!

Oh no! How do I cancel my commitment?

We are counting on you to fulfill the date & time commitment for which you have registered. If, for any reason, you are unable to fulfill your commitment, please remove your name from the sign up to allow someone else to take the spot, and email the coordinator to alert him/her of the change. We kindly ask for a minimum of a 48-hour notice.

How do I check in & log my hours online?

  • When you arrive for your shift, check in with the person you were instructed to report to on-site. 

  • He/she can check you in online immediately and your hours will be tracked on your account. 

  • Or, he/she can also provide you with a Validation Key Code to validate your hours. 

What if I am unable to or simply forget to check-in onsite?

  • You can always log in your hours after the event! 

  • Obtain the Validation Key Code from your onsite coordinator.  After the shift, follow the steps below to submit your hours

How do I log my volunteer hours for on-going work on committees or other opportunities that do not relate to a specific shift?

  • Simple!  Go to your account, and click “Add Past Commitment”. 

  • Fill out the necessary information on your duties, time volunteered and the “report to” person who can validate your time.

  • Once the hours are validated by your volunteer leader, your account will be credited the hours.

How do I sign up multiple people in my family for one shift?

  • When signing up for a timeslot, click the “Customize” button, and add the number of additional people signing up for the shift. 

  • When checking in on-site, ensure that the appropriate number of TOTAL hours worked by your family is credited to your account. 

  • If you have any problems, please contact volunteers@jesuithighschool.org