Email Communication FAQ
Frequently Asked Questions

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Why am I not getting any weekly emails from the school?

First, make sure you are signed up.

Occasionally, people will accidentally unsubscribe. Check your email preferences using the links on the Digital Communication Options page. Catch up on what you missed under Weekly Updates

Make sure we are listed as a “safe” sender.

Sometimes we end up in bulk mail or are blocked. If you are working with a personal account you can adjust your filters to allow all communication from Jesuit Sacramento (see below.) If you are using your work email, you may need to speak with your IT or manager if you feel Jesuit emails are blocked.

How do I add Jesuit to my “Safe List”?

Each account is different. We’ve included instructions on how you can add Jesuit as a “safe” sender in Google. If you are using another provider you may need to look up instructions specific to your provider.

Gmail offers an option to add specific addresses or domains as “safe” so they aren’t automatically marked as spam.  Your “safe” list only applies to your Gmail account, and must be managed and set by you. If you want to accept all email sent from a specific address, follow these instructions:

  • Log in to your Gmail 
  • Click the gear icon in the top-right, and select Settings
  • Click the Filters and Blocked Addresses tab.
  • Click Create at New Filter.
  • In the pop-up window, enter the email address you want marked as “safe” in the From field
    NOTE: If you want a whole domain marked as “safe”, you can just enter the domain (ie,@jesuithighschool.org)
  • Click Create filter
  • Check “Never send it to Spam”
  • Click Create filter

 If you already have us marked as a ”safe” sender and are still not getting emails, please let us know.